FAQ

1. What products do you sell?

We specialize in wheelchairs designed to improve mobility, comfort, and independence. Our products are suitable for daily use and different mobility needs.

2. Do you ship outside the United Kingdom?

No. We currently offer shipping within the United Kingdom only.

3. Is shipping free?

Yes. We provide free shipping on all UK orders.

4. How long does delivery take?

• Handling time: 1–3 business days

• Transit time: 2–4 business days

Total estimated delivery time is 3–7 business days.

5. Can I track my order?

Yes. Once your order is dispatched, tracking details will be sent to your email where available.

6. Can I cancel my order?

Orders can be canceled before they are shipped.
Once dispatched, the order must follow our Return & Refund Policy.

7. What is your return policy?

We accept returns within 14 days of delivery, provided the item is unused and in its original packaging.
Please contact us before returning any item for approval.

8. What if my wheelchair arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund.

9. Do your wheelchairs come with a warranty?

Yes. All wheelchairs sold by PROMOCHAIR include a 2-year warranty covering manufacturing defects under normal use.

10. How do I contact customer support?

You can contact us using the details below:

📧 Email: dreamrite174@gmail.com
📞 Phone: +44 7449 735268

We aim to respond within 24–48 business hours.

11. Is my personal information secure?

Yes. We protect your personal data in accordance with our Privacy Policy and UK data protection laws.

12. Do I need a prescription to purchase a wheelchair?

No. A prescription is not required unless clearly stated on the product page.