Refund policy
Store Name: PROMOCHAIR
Email: dreamrite174@gmail.com
Phone: +44 7449 735268
Address: 38 Burleaze, Chippenham, England, SN15 2AY
1. Returns Eligibility
We accept returns within 14 days of the date you receive your order.
To be eligible for a return:
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The item must be unused and in the same condition as received
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The item must be in its original packaging
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Proof of purchase (order number or receipt) is required
Items that do not meet these conditions may not be eligible for a refund.
2. Non-Returnable Items
The following items are non-returnable:
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Personal care or hygiene items if opened or used
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Custom-made or personalized items
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Gift cards
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Items marked as final sale
3. How to Request a Return
To start a return, please contact us at dreamrite174@gmail.com and include:
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Your order number
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Reason for the return
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Clear photos (required for damaged or incorrect items)
Returns must be approved before sending items back. Unapproved returns may be refused.
4. Refunds
After we receive and inspect the returned item:
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We will notify you of approval or rejection
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Approved refunds will be issued to the original payment method
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Refunds are usually processed within 7 business days, depending on your payment provider
Original shipping fees are non-refundable, unless the return is due to our error.
5. Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos.
We will arrange a replacement or full refund at no additional cost.
6. Return Shipping Costs
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Customers are responsible for return shipping costs unless the item is faulty or incorrect
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Return shipping costs are non-refundable
7. Order Cancellations
Orders can be canceled before shipment.
Once an order has been dispatched, the return process above will apply.
8. Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
📧 dreamrite174@gmail.com
📞 +44 7449 735268
📍 38 Burleaze, Chippenham, England, SN15 2AY